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Job Description

Build Relationships. Solve Problems. Grow Your Career.

Are you passionate about delivering exceptional client experiences and building strong business relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to explore an exciting opportunity with U.S. Bank's Equipment Finance Client Support team.

As a Commercial Banking Client Representative, you will serve as a trusted partner to commercial banking clients, helping them navigate inquiries, resolve issues, and deliver seamless support that strengthens long-term relationships. This role offers the opportunity to make an immediate impact while developing valuable expertise in commercial banking and equipment finance operations.

Why Join Our Team?

Our Equipment Finance Client Support team plays a critical role in supporting clients and customers across the business. Due to continued growth, internal promotions, and evolving business needs, we're building a strong pipeline of talent for current and future opportunities. You'll join a collaborative team where your ideas, problem-solving skills, and client focus are valued, and where there are opportunities to grow your career within U.S. Bank.

This is an opportunity to join a team that serves as the primary daily contact for commercial banking clients, helping businesses receive the support they need while building trusted relationships that drive client satisfaction and retention.

What You'll Do

• Serve as the primary day-to-day contact between commercial banking customers and U.S. Bank.

• Maintain and expand client relationships by providing exceptional customer support and service.

• Research and resolve invoicing questions, account inquiries, and client concerns.

• Process invoice adjustments, modifications, and related requests accurately and efficiently.

• Navigate multiple systems and resources to investigate issues and identify solutions.

• Work proactively to identify potential problems, compliance concerns, and customer needs.

• Partner with internal teams to ensure timely resolution of client requests.

• Identify products and services that may meet customer needs and support relationship growth.

• Develop working knowledge of assigned business areas and client accounts through regular interaction and execution of departmental processes.

• Manage multiple priorities while delivering a high-quality client experience.

• Communicate primarily through email while also supporting phone interactions as needed.

What Makes Someone Successful in This Role?

We're looking for professionals who are naturally curious, adaptable, and customer-focused. The most successful team members are strong communicators who enjoy solving problems, learning new systems, and helping clients navigate complex questions.

You may be a great fit if you:

• Enjoy building relationships and providing outstanding client service.

• Communicate clearly and professionally through both written and verbal channels.

• Can think critically and solve problems independently.

• Thrive in a fast-paced environment with multiple priorities.

• Learn new systems and processes quickly.

• Have strong organizational skills and attention to detail.

• Are comfortable working across multiple applications and technology platforms.

• Take ownership of customer concerns and work proactively to identify solutions.

Schedule: Monday - Friday between 7am-5pm CST

Location: 3+ days in Marshall

This role has multiple levels open. The successful candidate will be hired for the level of the position that aligns with their experience.

Commercial Banking Client Rep 2

Basic Qualifications

• High school diploma or equivalent

• Two to four years of experience in financial services industry

Commercial Banking Client Rep 3

Basic Qualifications

• Associate's degree, or equivalent work experience

• Three to five years of experience in financial services industry

Preferred Skills/Experience

• Excellent verbal, written, and interpersonal communication skills

• Excellent customer service and problem resolution skills

• Proficient computer skills, especially Microsoft Office applications

• Experience with department-specific systems

• Thorough knowledge of departmental and bank products and services

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Compensation Grade: Grade 08

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.94 - 26.82

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.