Senior Impaired Debt Specialist - remote
The Senior Impaired Debt Specialist is responsible to ensure organizational delinquency and net charge- offs are at or below targeted levels. The Senior Impaired Debt Specialist will effectively transition a customer from high-level past due status to current status by working with the customer and the VP, Collections & Customer Service to develop strategies to mitigate the risks associated with an ongoing delinquent account. Position is responsible for the management of defaulted and charged off accounts and the engagement of legal counsel when recommended to and approved by the VP, Collections & Customer Service. The Senior Impaired Debt Specialist will assist in creating a work environment that supports engagement, innovation, creativity, and teamwork, consistent with the organization’s vision, core values, and team guidelines.
Duties and Responsibilities:
As a member of the Special Asset Group (“SAG”), this position will collaborate with the team in working with customers to identify their business status and work to an acceptable resolution for delinquencies. Further, this position will:
- Manage an identified portfolio, typically segregated by days delinquent. Perform day-to-day activities that ensure effective account management of delinquent accounts.
- Manage the collection of delinquent accounts following established policies and procedures, collaborating with members of the SAG team to solicit support, input and assistance when needed.
- Identify potential impaired accounts, formulate resolution strategies and effectively communicate such accounts and strategies to management. Advise management of impaired accounts with performance issues and recommend account downgrades when appropriate.
- Coordinate and work with internal and external resources to accelerate the collection process, organize repossession activities, and engage legal counsel or initiate action when deemed necessary.
- Assist with the valuation and remarketing process of equipment on identified accounts.
- Track and prepare reports that effectively communicate daily and monthly delinquency data.
- Other duties and responsibilities as needed or assigned.
Associate’s Degree or two year college equivalent in Business, Finance, or Liberal Arts program required. Paralegal degree strongly preferred. Four+ years credit and/or collection experience required.
This is a full time position with benefits.
At Western, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.
Western Equipment Finance is an EEO and Affirmative Action Employer.