Patient Services Representative (PSR) - Part-time - Benefits Eligible

Posted: 06/16/2024

Join the team at Avera!
Love Where You Work:  Work at Avera where current employees rate their satisfaction at 94%. Join a team where the career opportunities are endless.

Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at AveraCompetitive pay, front-loaded PTO and options for free health insurance, various shifts to fit your lifestyle and opportunities for career growth.

Avera has an exciting opportunity to be the first impression of Avera as a Patient Services Representative (PSR)!

Position Highlights:

  • Paid Time Off (PTO) available on Day 1!
  • Options for Free Health Insurance!
  • Great employees are our best investment here at Avera! Let us help you keep growing while being a part of the Avera team!
  • Career Growth: Gain hands-on experience in healthcare working alongside other healthcare professionals who are passionate about creating a positive impact.
  • Job Satisfaction: Each day you will positively impact each patient you serve.

Job Summary

  • The Patient Services Representative (PSR) is accountable for greeting and registering patients, providing a patient-friendly experience.
  • Answers the telephone, greets patients, creates and updates patient and insurance information in the system.
  • Verifies and analyzes health insurance benefits, accepts co-payment and explains payment policies and billing/collections processes.  
  • Refers messages to the appropriate person and schedules appointments using proper telephone/ customer service etiquette.
  • Provides Avera Chart information to patients and assists as needed in signing up.

Education and/or Experience

  • Associates degree preferred.
  • One to two years of experience preferred.

Work Schedule

  • Week 1: Tuesday, Wednesday, Friday, 8:30am-5:00pm
  • Week 2 Monday, Tuesday, Wednesday, Friday, 8:30am-5:00pm
  • Approximately every 6th Saturday
  • 56 hours every 2 weeks


The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

  • $17.50 - $22.00 per hour