CVB 2015

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Client Service Associate 1 - Full Time

Bremer Bank NA
Job Description

Job Description

Support clients’ banking needs by completing a variety of teller transactions in compliance with all applicable standards, policies, procedures and regulatory requirements. Other key responsibilities include maintaining quality service standards, addressing client questions and resolving basic issues, maintaining and balancing a cash drawer within standards, minimizing fraud related losses, and pursuing referral opportunities.

QUALIFICATIONS: Combination of education and experience, generally acquired through the attainment of a high school diploma or equivalent along with cash handling and/or customer service experience. Experience in sales or promoting products and services is preferred. Ability to demonstrate and consistently model Bremer values, Bremer Leadership Competencies and foster an inclusive work environment.

Shared Expectations

Personal Leadership: Model Bremer values in all interactions; communicate clearly, honestly and with authenticity; identify and respect style differences in others and be willing to adapt; read and respond appropriately to individuals and/or situations; enhance and maintain robust relationships within and outside the organization; be accountable and demonstrate credibility and follow through on commitments; and build self-awareness by continually seeking feedback from others.

Thought Leadership: Use holistic approach when problem solving and decision making; proactively seek diverse perspectives to develop synergetic solutions; promote engagement and empowerment; translate complex concepts and challenges into tasks and activities that are quick and easy to achieve; use authority appropriately and acknowledge the contributions of others.

Team Leadership: Lead strategically with rigor around communicating the what and why behind decisions; demonstrate transparency, honesty and courage to earn a reputation as an authentic leader; communicate a vision and engage team in achieving that vision; drive dedication to serve and promote the client intimacy model; clearly communicate and hold employees to performance expectations providing clear and timely feedback and holding all employees accountable; build high performing teams through engagement and accountability; delegate and draw on others knowledge and expertise; commit to coaching and developing team and next generation of leaders by taking an enterprise point of view.

Results Leadership: Prioritize strategically by organizing resources, time and people to achieve key goals and objectives; act with a sense of urgency, proactively address critical concerns, work quickly to get things done; lead change effectively; demonstrate knowledge skill and abilities while demonstrating operational excellence; deliver consistent results.

Equal Employment Opportunity

Bremer is an Equal Employment Opportunity Employer M/F/Disability/Veteran

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